Subject: DAILY REPORT(SEPTEMBER 28,2014) DIVI ANNE
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>, Suneel Rawat <[email-masked]>
Date: Sun, 28 Sep 2014 21:31:29 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:10 

2.      Number of Chats transferred:NONE   

         Total Number of Chats Received in Shift (1+2): 10

CASES IN CHATS
        Number of Tickets Created (through Chat): 1        
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):NONE
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3): 1

call case #1:
user i.d:80699
concern:asking about sec
------------------------
call case #2:
user i.d:96648
concern:zhuncity payment error.
-------------------------
call case #3:
user i.d:117401
concern:korean support,commission order number 429581, 
-----------------------
call case #4:
user i.d:104447
concern:no commission, charge back 432223
-----------------------
call case #5:
user i.d:41286
concern:Korean support,zhuncity error
-----------------------
call case #6:
user i.d:50148
concern:rean support
-----------------------
call case #7:
user i.d:44746
concern:korean support
-----------------------
Call case #8:
user i.d:39235
concern:why daily bonus had dropped?
-----------------------
Call case #9:
user i.d:35486
concern:Korean chat support
------------------------

CASE #                                                                          TYPE OF QUERY

55848                                                                           - commission