Subject: DAILY REPORT(SEPTEMBER 27,2014)DIVI ANNE
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Suneel Rawat <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>
Date: Sat, 27 Sep 2014 21:51:54 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:14  

2.      Number of Chats transferred:NONE   

         Total Number of Chats Received in Shift (1+2):14

CASES IN CHATS
        Number of Tickets Created (through Chat): NONE         
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):1
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3):3

call case #1:
user i.d:44702
concern:korean support
--------------------------call case #:
user i.d:118573
concern:left chat
--------------------------
call case #2:
user i.d:109148
concern:left chat
--------------------------
call case #3:
user i.d:44061
concern:wants to pay hosting fee for this month
--------------------------
call case #:
user i.d:50255
concern:asking for voltage- create a case.
--------------------------
call case #4:
user i.d:99434
concern:asking about affiliate program
--------------------------
call case #5:
user i.d:106956
concern:korean support
--------------------------
call case #6:
user i.d: 32410
concern: Affiliate Programs
--------------------------
call case #7:
user i.d: 102257
concern:asking for just be commission,428256- re run commission
--------------------------
call case #8:
user i.d:95059
concern:korean support
--------------------------
call case #9:
user i.d:22690
concern:433623, double charged na order- create a case. double payment for this order number via credit card.
--------------------------
call case #10:
user i.d: 88729
concern:Korean support
--------------------------
call case #11:
user i.d:97520
concern:Affiliate program
--------------------------
call case #12:
user i.d:58361
concern: 412677, product commission - create a case cause this cant be rerun due to general system error.
--------------------------
call case #13:
user i.d:24573
concern:Zhuncity error
--------------------------
call case #14:
user i.d:117609
concern:left chat
----------------------

CASE #                                                                           TYPE OF QUERY

55696                                                                            -cancel order

55697                                                                            - doba

55739                                                                            - double charged payment