Subject: Daily Report: September 27, 2014
From: Cassandra Mae <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Ashish Dabral <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Sat, 27 Sep 2014 14:48:07 +0530 (IST)

Daily Report: September 27, 2014 

Cassandra Mae Vequizo 

Log-in: 7:50 am 
Log-out: 5:10 pm 
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CHATS: 

1. Number of Chats self-attended: 13 Chats 
2. Number of Chats transferred: N/A 
Total Number of Chats Received in Shift (1+2): 13 Chats 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): 7 Tickets 

2. Number of Tickets Escalated ( through Chat) : 5 Tickets 

3. Number of Tickets Updated ( through Chat): N/A 

Total Number of Tickets Handled (through Chat) (1+2+3): 12 Tickets 

Case# 1 

User Id: [email-masked] 

Concern: Payment Request (r) 

Case# 2 

User Id: 115708 

Concern: Cancelled account (r) 

Case# 3 

User Id: 40150 

Concern: Close Chat 

Case# 4 

User Id: 66663 

Concern: Hosting and OSS Fee (r) 

Case# 5 

User Id: 29548 

Concern: Cancel Order #432069 (r) 

https://zhunrize.desk.com/agent/case/55647 Escalated 

Case# 6 

User Id: 53421 

Concern: Product Sales Commissions #428555 (r) 

Case# 7 

User Id: 117401 

Concern: Product Sales Commissions/ Nothing found to Dispaly transfer to Korean (r) 

Case# 8 

User Id: 25383 

Concern: Sec Related Issues (r) 

Case# 9 

User Id: 428361 

Concern: Product Sales Commissions #428361 (r) 

Case# 10 

User Id: 47921 

Concern: Wants to receive an email from support (r) 

Case# 11 

User Id: 49537 

Concern: Sec Related Issues (r) 

Case# 12 

User Id: 64862 

Concern: Cancelled Orde #432440 

https://zhunrize.desk.com/agent/case/55679 Escalated 

Case# 13 

User Id: 97015 

Concern: Zhuncity Product (r) 

Case# 14 

User Id: 77516 

Concern: Close Chat 

Case# 15 

User Id: 46921 

Concern: Cancel Order #394262 (r) 

https://zhunrize.desk.com/agent/case/55698 Escalated Cancel Order 

Case# 16 

User Id: 112089 

Concern: Access Denied (r) 

Case# 17 

User Id: 97520 

Concern: Close Chat 

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UPDATES: 

    • Affiliate program paused 

Log of Tickets created through Chat: 
------------------------------------------ 
Created Case# Type of Query 

https://zhunrize.desk.com/agent/case/55698 Escalated Cancel Order 
https://zhunrize.desk.com/agent/case/55681 Doba Cancelled Order 
https://zhunrize.desk.com/agent/case/55679 Escalated Cancel Order 
https://zhunrize.desk.com/agent/case/55650 Doba Cancelled Order 
https://zhunrize.desk.com/agent/case/55647 Escalated Cancel Order 

User Id's # 

110402 Id Change Request 
97343 Id Change Request 
44676 Id Change Request 
41333 Id Change Request 
24056 Id Change Request 
44672 Id Change Request 
83567 Id Change Request 

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