Subject: Daily Report: September 26, 2014
From: Ana Dejos <[email-masked]>
To: akhil <[email-masked]>, suneel <[email-masked]>, ashish <[email-masked]>, julie <[email-masked]>
Date: Sat, 27 Sep 2014 03:56:31 +0530 (IST)

Daily Report: September 26 , 2014 

Name: ANA LOVELLA DEJOS 

Login Time: 9:00 PM 

Logout Time: 6:00 AM 

CASES 

1. Number of Tickets Resolved:22 

2. Number of Tickets Escalated:3 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon (1+2+3):25 

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CALLS 

1. Number of Calls self-attended:14 

2. Number of Calls transferred: 1 
Total Number of Calls Received in Shift (1+2):15 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: * Reminder about Upgrading Membership & Upgrade Links - upgrade links should not be given to EBO's 
* Upgrade button not visible in account - 
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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

* none 

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Log of Cases worked upon: 

Account ID: Query 

117303 User change request 

35820 User change request 

84075 User change request 

101872 https://zhunrize.desk.com/agent/case/54439 - Sponsor change - escalated 

117591 User change request 

86507 User change request 

61644 User change request 

89301 User change request 

89306 User change request 

46921 User change request 

97449 User change request 

117608 User change request 

81735 User change request 

67438 User change request 

54482 User change request 

53179 User change request 

53175 User change request 

49543 User change request 

40437 

40447 User change request 

28457 User change request 

26489 User change request 

38344 User change request 

63995 https://zhunrize.desk.com/agent/case/55485 - refund for missing item - escalated 

https://zhunrize.desk.com/agent/case/55294 - doba email - escalated 

95383 User change request