Subject: Daily Report : September 26, 2014
From: Rome R <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>, ashish <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Sat, 27 Sep 2014 03:56:21 +0530 (IST)

Daily Report: 

Name: Rome Alfel Alcuizar 

Login Time: 9 PM 

Logout Time: 6 AM 

CASES 

1. Number of Tickets Resolved: 5 

2. Number of Tickets Escalated: 

3. Number of Tickets Updated: 3 
Total Number of Tickets worked upon: (1+2+3) = 8 

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CALLS 

1. Number of Calls self-attended: 12 

2. Number of Calls transferred: 1 
Total Number of Calls Received in Shift:(1+2)= 13 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

Zhuncity Products: Access Denied 
Correct TAGGED 
Korean Chat and Voice Call facility 
Affiliate program paused 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.) 

Zhunrize went down. 

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Case # User I.D Concern 
1 23605 Transfer Of Zcash / Convert Pool Points 
2 21640 Transfer Of Zcash / Convert Pool Points 
3 118802 Infinite Energy Queries 
4 92704 Cancellation of Account 
5 51806 Cannot Find Item (Product not Available) 
6 262861 Spanish Support 
7 32162 Suspended Account (Reactivated) 
8 40159 No Propay Card / Payment Request 
9 Cannot Place Order 
10 59006 Cannot Find Item / Missing Commission 
11 40280 Support Question 
12 Support Question (SEC Issue) 
13 83359 Request For Refund 

========================================================================== 

Case # Concern 55397 User I.D 80381 name change 70213 support question 52795 name change 72081 name change 54573 name change 52172 name change 44659 name change