Subject: Daily Report: September 24, 2014
From: Ana Dejos <[email-masked]>
To: akhil <[email-masked]>, ashish <[email-masked]>, suneel <[email-masked]>, julie <[email-masked]>
Date: Thu, 25 Sep 2014 03:57:23 +0530 (IST)

Daily Report: September 24 , 2014 

Name: ANA LOVELLA DEJOS 

Login Time: 9:00 PM 

Logout Time: 6:00 AM 

CASES 

1. Number of Tickets Resolved:15 

2. Number of Tickets Escalated: 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon (1+2+3):15 

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CALLS 

1. Number of Calls self-attended:29 

2. Number of Calls transferred: 5 
Total Number of Calls Received in Shift (1+2):34 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: * Specific Canned on New EBO signups & SEC Press Release Situation- 24th Sep 2014 

*Affiliate programs in relation to SEC 
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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

* none 

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Log of Cases worked upon: 

Account ID Query 

30396 USer change request 

38345 User change request 

38344 User change request 

32197 USer change request 

92402 

92423 

92425 

92429 USer change request 

104572 User change request 

26830 https://zhunrize.desk.com/agent/case/54957 - affiliate info - resolved 

104572 USer change request 

32626 

32627 USer change request 

119293 User change request 

111492 USer change request 

68270 

58853 USer change request 

68270 

58853 User change request 

78354 User change request 

37693 User change request