Subject: DAILY REPORT (SEPTEMBER 24,2014) DIVI
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Suneel Rawat <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 24 Sep 2014 22:14:53 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:25  

2.      Number of Chats transferred:5   

         Total Number of Chats Received in Shift (1+2):30

CASES IN CHATS
        Number of Tickets Created (through Chat): 1         
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):NONE
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3):1

chat case #1:
user i.d:53820
concern:korean
----------------------------------
chat case #2:
user i.d:24305
concern:asking about hosting fee
---------------------------------
chat case #3:
user i.d:81157
concern:korean 
----------------------------------
chat case #4:
user i.d:52327
concern:asking about SEC issue
---------------------------------
-------------------------
call case #5:
user i.d:53820
concern:asking for Korean 
-----------------------
call case #6:
user i.d:80725
concern:transffered to jack
-------------------------
call case #7:
user i.d:91951
concern:korean transffer 
--------------------------
call case #8:
user i.d:73039
concern:406455 & 406512 order .cx wants to cancel this order number 406512
-------------------------
call case #9:
user i.d:91951
concern:order number 428023 did not received commission
--------------------------
call case #10:
user i.d:44249
concern:
-------------------------
call case #11:
user i.d: 29999
concern:asking about SEC issue
------------------------
call case #12:
user i.d:107291
concern:want to pay his account
--------------------------
call case #13:
user i.d:85192
concern:
--------------------------
chat case #14:
user i.d:99800
concern:99882 and jan-106569
-------------------------
chat case #15:
user i.d:103919
concern:
-------------------------
chat case #16:
user i.d:118407 
concern:
-------------------------
chat case #17:
user i.d:103919
concern:
-------------------------
chat case #18:
user i.d:70569
concern:426842 order number
-------------------------
chat case #19:
user i.d:80312
concern:
-------------------------
chat case #20:
user i.d:101246
concern:
------------------------
chat case #21:
user i.d:94896
concern:product sales commission
-------------------------
chat case #22:
user i.d:106438
concern: Applied for his card but did not get her card
--------------------------
chat case #23:
user i.d:110709
concern:can't go to his walmart site.
-------------------------
chat case #24:
user i.d:79315
concern:Affiliate Programs
--------------------------
chat case #25:
user i.d:24341
concern:
--------------------------
chat case #26:
user i.d:26955
concern:Hosting and OSS Fee
-------------------------
chat case #27:
user i.d: [email-masked]
concern:affiliate program
-------------------------
chat case #28:
user i.d:95041
concern:
-------------------------
chat case #29:
user i.d:88142
concern:sign up new ebo
------------------------
chat case #30:
user i.d:21082
concern: Membership Changes
---------

Case #                                                                  Type of Queries

53880                                                                    - refund order