Subject: Daily Report September 23, 2014 (9:00pm to 6:00pm)
From: Joseph Vincent <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Wed, 24 Sep 2014 03:55:00 +0530 (IST)

Daily Report: September 23, 2014 

Name: Joseph Vincent Coquilla Limbaroc 

Login Time: 9:00pm 

Logout Time: 6:00am 

CASES 

1. Number of Tickets Resolved: 11 

2. Number of Tickets Escalated: 1 

3. Number of Tickets Updated: 

Total Number of Tickets worked upon: 12 

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CALLS 

1. Number of Calls self-attended : 22 

2. Number of Calls transferred: 1 
Total Number of Calls Received in Shift: 23 

Call Case#1 

User I.D.: 32007 (resolved) 

Concern: Monthly Bonus 

Call Case#2 

User I.D.: 115976 

Concern: Chinese Support 

6466626923 

Call Case#3 

User I.D.: 60369 (resolved) 

Concern: Missing Product Sales Commission/Beta Affiliate Links 

Call Case#4 

User I.D.: 39282 (resolved) 

Concern: https://zhunrize.desk.com/agent/case/52876 

Call Case#5 

User I.D.: 22875 (resolved) 

Concern: Beta Affiliate Program 

Call Case#6 

User I.D.: Wei Fu (resolved) 

Concern: Beta Affiliate Program 

Call Case#7 

User I.D.: Loreta 107301 (resolved) 

Concern: Generational Sales Override 

Call Case#8 

User I.D.: 23276 (resolved) 

Concern: Direct Deposit 

3232574234 

Call Case#9 

User I.D.: 64056 (resolved) 

Concern: Beta Affiliate Program 

Call Case#10 

User I.D.: 56222 (resolved) 

Concern: Refund for Account Cancellation 

Call Case#11 

User I.D.: 29920 

Concern: (resolved) 

Call Case#12 

User I.D.: 21364 Diana (resolved) 

Concern: 3129296928 

107368 = qualified 

107378 = 117048 store setup pending/2 product sale 

107370 = qualified 

44036 - upgrade 

117048 - check 

------- 

91356 - Not Qualified No Sales 

99965 - Not Qualified No Sales 

106020 - Not Qualified No Sales 

103263 - Not Qualified No Sales 

100499 - Not Qualified No Sales 

100495 - Not Qualified No Sales 

99747 - Not Qualified No Sales 

106444 - Not Qualified No Sales 

[email-masked] 

Call Case#13 

User I.D.: 51792 (resolved) 

Concern: Account Verification 

Call Case#14 

User I.D.: 81241 (resolved) 

Concern: FM Level 12 commission from 118895 

Call Case#15 

User I.D.: 44036 (resolved) 

Concern: Upgrade 

Call Case#16 

User I.D.: 96189 (resolved) 

Concern: Account Verification 

Call Case#17 

User I.D.: 47672 (resolved) 

Concern: https://zhunrize.desk.com/agent/case/53166 

Call Case#18 

User I.D.: 52622 (Maria) (resolved) 

Concern: 273266/412835 

Call Case#19 

User I.D.: 31805 (resolved) 

Concern: Payment Request 

Call Case#20 

User I.D.: 64056 (resolved) 

Concern: Affiliate Beta Program 

Call Case#21 

User I.D.: 117521 (resolved) 

Concern: Account Verification 

Call Case#22 

User I.D.: 28066 (callback for talli) 

Concern: 3233924592 

Call Case#23 

User I.D.: 51313 

Concern: (resolved) 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

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Log of Cases worked upon: 

Case# Type of Query 

53430 damaged order 411528 (resolved) 

54468 rma for order #399331 (resolved) 

54043 referral question (resolved) 

54151 product sale commission missing (resolved) 

54478 id change modification (resolved) 

54480 hosting fee (resolved) 

54538 cancel order (pending) 

54563 hosting fee (resolved) 

54571 id change modification (resolved) 

54582 support questions (resolved) 

54607 payment request (resolved) 

54623 refund for order 336031 (resolved)