Subject: DAILY REPORT(SEPTEMBER 23,2014) DIVI ANNE
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Suneel Rawat <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 23 Sep 2014 22:42:42 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:30 

2.      Number of Chats transferred:NONE   

         Total Number of Chats Received in Shift (1+2):30

CASES IN CHATS
        Number of Tickets Created (through Chat): NONE         
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):1
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3):1

call case #1:
user i.d:32295
concern:korean support
-------------------------
call case #2:
user i.d:103938
concern:korean support
------------------------
chat case #3:
user i.d:[email-masked]
concern:
-----------------------
caht case #4:
user i.d:105353
concern:
---------------------------
chat case #5:
user i.d: [email-masked]
concern:asking about Propay.
---------------------------
chat case #6:
user i.d:94820
concern:
--------------------------
chat case #7:
user i.d: 65189
concern:hosting fee payment
---------------------------
chat case #8:
user i.d:83147
concern:hosting fee./order cancelled on 09/20/2014.
417218-this order has been already cancelled to ours suppliers end, the customers wants a refund for this order.==email doba for this.
[email-masked]
--------------------------
chat case #9:
user i.d:105405
concern:korean
--------------------------
chat case #10:
user i.d: 64767
concern:korean
--------------------------
chat case #11:
user i.d:101872
concern:incorrect sponsor
--------------------------
chat case #12:
user i.d:61310
concern:korean support
---------------------------
chat case #13:
user i.d:111974
concern:korean support
----------------------------
chat case #14:
user i.d:76343
concern:Korean Support
----------------------------
chat case #15:
user i.d:77824
concern:order a just be beautiful but up till now did not receive the order.
90124-i.d number
09/13/2014	order number 412449.
[email-masked]
----------------------------
chat case #16:
user i.d:111597
concern:korean support
----------------------------
chat case #17:
user i.d:61585
concern:ask a payment request.
-----------------------------
chat case #18:
user i.d:46727
concern:want to be affiliated to wal mart and best buy.
--------------------------
chat case #19:
user i.d:30671
concern:korean support
---------------------------------
chat case #20:
user i.d:78836
concern:korean
---------------------------------
chat case #21:
user i.d:55628
concern:vcant log in to the account
----------------------------------
chat case #22:
user i.d:81265
concern:asking for ghana.
----------------------------------
chat case #23:
user i.d:44388
concern:korean support
---------------------------------
chat case #24:
user i.d: 22042
concern:asking for monthly bonus.
-0--------------------------------
chat case #25:
user i.d:71211
concern:looking for korean support
---------------------------------
chat case #26:
user i.d: 22042
concern:asking for monthly bonus.
-0--------------------------------
chat case #27:
user i.d:71211
concern:looking for korean support
---------------------------------
chat case #28:
user i.d:41274
concern:
--------------------------------
chat case #29:
user i.d: 90137
concern:try to buy a bluetooth
----------------------------------
chat case #30:
user i.d:33686
concern:asking for affiliate beta.
----------------------------------

Case                                                    Type of queries

54429                                                    cancelled ordered

54430                                                    order refund update