Subject: Daily Report: September 23, 2014
From: Cassandra Mae <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Ashish Dabral <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Tue, 23 Sep 2014 14:50:54 +0530 (IST)

Daily Report: September 23, 2014 

Cassandra Mae Vequizo 

Log-in: 7:50 am 
Log-out: 5:10 pm 
------------------- 
CHATS: 

1. Number of Chats self-attended: 21 Chats 
2. Number of Chats transferred: 5 Chats 
Total Number of Chats Received in Shift (1+2): 26 Chats 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): 8 Tickets 

2. Number of Tickets Escalated ( through Chat) : 3 Tickets 

3. Number of Tickets Updated ( through Chat): N/A 

Total Number of Tickets Handled (through Chat) (1+2+3): 11 Tickets 

Case# 1 

User Id: 61853 

Concern: Hosting Fee (r) 

Case# 2 

User Id: 114626 

Concern: zCash information (r) 

Case# 3 

User Id: [email-masked] 

Concern: Zhunrize Information (r) 

Case# 4 

User Id: 79641 

Concern: Affiliate Programs (r) 

Case# 5 

User Id: 66146 

Concern: Korean Transfer 

Case# 6 

User Id: 31156 

Concern: Downgrade #115498 (r) 

Case# 7 

User Id: [email-masked] 

Concern: Zhunrize Website (r) 

Case# 8 

User Id: 114962 

Concern: Affiliate Programs (r) 

Case# 9 

User Id: 117782 

Concern: Set up fee (r) 

Case# 10 

User Id: 25310 

Concern: Access Denied (r) 

Case# 11 

User Id: 75577 

Concern: Signature from Zhunrize (r) 

Case# 12 

User Id: 30051 

Concern: Account Status (r) 

Case# 13 

User Id: 64347 

Concern: 409872 Tracking 

Case# 14 

User Id: 32237 

Concern: Transfer Korean 

Case# 15 

User Id: 31289 

Concern: Transfer Korean 

Case# 16 

User Id: 118567 

Concern: One time set up fee $3000 is missing 

Case# 17 

User Id: 94801 

Concern: Upgrade page not showing (r) 

Case# 18 

User Id: 41274 

Concern: Transfer Korean 

Case# 19 

User Id: 33388 

Concern: Acccess Denied (r) 

Case# 20 

User Id: 80446 

Concern: Recuuring Fee (r) 

Case# 21 

User Id: 116621 

Concern: Sponsor change (r) 

Case# 22 

User Id: 65665 

Concern: Recuuring Fee (r) 

Case# 23 

User Id: 70814 

Concern: Hosting Fee commission (r) 

Case# 24 

User Id: 90926 

Concern: Hosting Fee commission (r) 

Case# 25 

User Id: 33031 

Concern: Spanish Support (r) 

Case# 26 

User Id: 72781 

Concern: Sponsor Change (r) 

------------------------------------------ 
UPDATES: 

    • 

Log of Tickets created through Chat: 
------------------------------------------ 

Created Case# Type of Query 

https://zhunrize.desk.com/agent/case/54398 Escalated Hosting Fee 

https://zhunrize.desk.com/agent/case/54377 Escalated E-signature 
https://zhunrize.desk.com/agent/case/53894 Escalated Sponsor Change 

User Id's 

115501 Id Change Request 
104329 Id Change Request 
106656 Id Change Request 
100010 Id Change Request 
100006 Id Change Request 
100015 Id Change Request 
115299 Id Change Request 
35820 Id Change Request 

------------------------------------------------------------