Subject: Daily Report : September 22 , 2014
From: Rome R <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>, ashish <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Tue, 23 Sep 2014 03:58:35 +0530 (IST)

Daily Report: 

Name: Rome Alfel Alcuizar 

Login Time: 9 PM 

Logout Time: 6 AM 

CASES 

1. Number of Tickets Resolved: 9 

2. Number of Tickets Escalated: 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon: (1+2+3) = 9 

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CALLS 

1. Number of Calls self-attended: 18 

2. Number of Calls transferred:3 
Total Number of Calls Received in Shift:(1+2)= 21 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.) 

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Case # User I.D Concern 

1 49305 Add New Card / Suspended Account 

2 Support Question 

3 40159 Payment Request 

4 41072 Damage Product 

5 33921 Payment Request 

6 66235 Spanish Support 

7 79546 Affiliate Beta 

8 32681 Missing Order 

9 52329 Request For Refund 

10 66861 Missing Item 

11 21618 Payment Method /Support Question 

12 22355 Missing Item 

13 32692 Technical Issues 

14 42399 Support Question 

15 78325 Transfer Account 

16 99065 Suspended Account 

17 30909 Reset Zcash PIN 

18 714733 Request for Refund 

19 28066 Spanish Support 

20 116457 Support Question 

21 108535 Affiliate Beta 

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Case # Concern 

54147 name change 

54148 name change 

54149 name change 

User I.D 

79637 name change 

50185 name change 

50188 name change 

50195 name change 

109887 name change 

47832 name change 

20944 name change 

ase