Subject: Daily Report/ September 22, 2014
From: Palabao <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Suneel Rawat <[email-masked]>, ashish <[email-masked]>
Date: Tue, 23 Sep 2014 03:57:49 +0530 (IST)

Daily Report: 

Name: Rina Liza L. Palabao 

Login Time: 8:58 

Logout Time: 6:10 

CASES 

1. Number of Tickets Resolved : 7 

2. Number of Tickets updated: 1 

3. Number of Tickets Escalated: 4 

Total Number of Tickets worked upon (1+2+3): 12 

1. Number of Calls self-attended: 27 

2. Number of Calls transferred: 2 

Total Number of Calls Received in Shift (1+2): 29 

Chats: (9pm-11pm)- Friday 

1. Number of Chats self-attended: 

2. Number of Chats transferred: 

---------------- 

Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

Log of Cases worked upon: 

Case#: Type of Query: 

case: #54193------------------tracking information 

skim-105656- -----------------name change 

mjeong-75577-----------------name change 

jkim-68744---------------------name change 

byun-116311-------------------name change 

case: #54279-------------------affiliate 

case: #54291-------------------qualification monthly and daily bonus 

case: #54261------------------ updated 

case: #54205------------------ escalated 

case: #54237------------------ escalated 

case: #44748------------------ escalated 
case: #54205------------------escalated