Subject: Daily Report: 21st September, 2014
From: Punyo Ayu Chakma <[email-masked]>
To: Suneel Rawat <[email-masked]>, Akhil Walia <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 22 Sep 2014 09:16:16 +0530 (IST)

Hi,

Please find below the Daily Report:

September 21st , 2014 (Sunday)
 
Agent Name: Punyo A. Chakma

Log In Time:    11:30 PM
Log Out Time:   8:30 AM

CASES

1.      Number of Tickets Resolved:   5

2.      Number of Tickets Escalated:   3

3.      Number of Tickets Updated:      

Total Number of Tickets worked upon (1+2+3):    8
______________________________________________________________________________________________________

CHATS

1.      Number of Chats self-attended:     23

2.      Number of Chats transferred:        0

Total Number of Chats Received in Shift (1+2):   23  

______________________________________________________________________________________________________

Log of Cases worked upon:

             Case#                                                                                                      Type of Query                                                                                 Status 
 
1. https://zhunrize.desk.com/agent/case/54043                                                       Generational Pay Commission                                                             Resolved.
2. https://zhunrize.desk.com/agent/case/53862                                                       Cancellation/Refund                                                                            Resolved. 
3. https://zhunrize.desk.com/agent/case/53867                                                        Duplicate                                                                                           Resolved.
4. https://zhunrize.desk.com/agent/case/54024                                                        Item sold out                                                                                      Resolved.
5. https://zhunrize.desk.com/agent/case/54059                                                       Item not received.                                                                               Escalated
6. https://zhunrize.desk.com/agent/case/54043                                                       ICR Member                                                                                      Resolved.
7. https://zhunrize.desk.com/agent/case/54071                                                       Order failed                                                                                        Escalated
8  https://zhunrize.desk.com/agent/case/54064                                                       Order failed                                                                                        Escalated

Thanks & regards,
Punyo

m   +91-958 287 5610 
http://www.livesalesman.com/

Please consider the environment before printing this page.