Subject: Daily Report ;
From: Rome R <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>, ashish <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Mon, 22 Sep 2014 03:57:51 +0530 (IST)

Daily Report:September 14,2014 

Rome Alfel Alcuizar 

Log In: 9 PM 

Log Out: 6 AM 

CHATS 
1. Number of Chats self-attended: 8 

2. Number of Chats transferred: 

Total Number of Chats Received in Shift (1+2): 8 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): 

2. Number of Tickets Escalated ( through Chat) : 

3. Number of Tickets Updated ( through Chat): 

Total Number of Tickets Handled (through Chat) (1+2+3): 

============================================================================= 

Case # User I.D CONCERN 

53860 74633 NAME CHANGE 

54039 81777 NAME CHANGE 

114065 NAME CHANGE 

[email-masked] NAME CHANGE 

118378 NAME CHANGE 

64976 NAME CHANGE 

27292 NAME CHANGE 

64985 NAME CHANGE 

64987 NAME CHANGE 

57373 NAME CHANGE 

57374 NAME CHANGE 

103833 NAME CHANGE 

118055 NAME CHANGE