Subject: DAILY REPORT(SEPTEMBER 21,2014) DIVI ANNE
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Suneel Rawat <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>
Date: Sun, 21 Sep 2014 21:57:54 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:9 

2.      Number of Chats transferred:NONE   

         Total Number of Chats Received in Shift (1+2):9

CASES IN CHATS
        Number of Tickets Created (through Chat): NONE         
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):NONE
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3): NONE

chat  case #1:
user i.d:37324
conern:korean support
------------------------
chat case #2:
user i.d:111679
concern:
-------------------------
chat case #3:
user i.d:108539
concern:
--------------------------
chat case #4:
user i.d: 114098
concern:spanish support
-------------------------
call case #5:
user i.d:37324
concern:store registration
------------------------------
Chat case#6:
user i.d:79240
concern:wqnt to pay hosting fee.
------------------------
chat case #7:
user i.d:37324
concern:account creation error.
----------------------------
chat  case #8:
user i.d:115833
concern:asking jbb orders
---------------------------
Chat case #9:
user i.d: 94939
concern;zcash pin number
----------------------------------------------------------------------------

Case                                                           Queries

53860-                                                   forwarded to id change.