Subject: DAILY REPORTS AND LIVE CHAT REPORTS/09-20-14
From: Jeannina Ruth <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: ashish <[email-masked]>
Date: Sun, 21 Sep 2014 01:48:35 +0530 (IST)

Daily Report: September 20 , 2014 

Name: Jeannina Ruth N. Antoniano 

Login Time: 11:45 Pm 

Logout Time: 9:00 Am 

CASES 

1. Number of Tickets Resolved: 3 

2. Number of Tickets Escalated: 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon: 3 

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CALLS 

1. Number of Calls self-attended: 0 

2. Number of Calls transferred: 0 
Total Number of Calls Received in Shift: 0 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone 

    • Affiliate Program Update: Walmart and Bestbuy 
    • Affiliate GMAIL emails 
    • Invalid Merchant ID error 
    • Zhunrize Roster: 22nd - 28th Sep 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

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Log of Cases worked upon: 

Case# Type of Query 

ID#117613 Name change request 

ID#117827 Name change request 

ID#75371 Name change request 

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CHATS: 

1. Number of Chats self-attended: 21 

2. Number of Chats transferred: 0 

Total Number of Chats Received in Shift (1+2): 21 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): 0 

2. Number of Tickets Escalated ( through Chat) : 4 

3. Number of Tickets Updated ( through Chat): 0 

Total Number of Tickets Handled (through Chat) (1+2+3): 4 

Log of Tickets created through Chat: 

Created Case# Type of Query 
53897 Hosting Fee Commission 
53931 Missing monthly bonus 

53933 Change shipping information 
53936 Invalid Merchant ID