Subject: Daily Report September 19, 2014 (9:00pm to 6:00pm)
From: Joseph Vincent <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Sat, 20 Sep 2014 03:52:39 +0530 (IST)

Daily Report: September 19, 2014 

Name: Joseph Vincent Coquilla Limbaroc 

Login Time: 9:00pm 

Logout Time: 6:00am 

CASES 

1. Number of Tickets Resolved: 15 

2. Number of Tickets Escalated: 1 

3. Number of Tickets Updated: 1 

Total Number of Tickets worked upon: 17 

--------------- 

CALLS 

1. Number of Calls self-attended : 17 

2. Number of Calls transferred: 
Total Number of Calls Received in Shift: 17 

Call Case#1 

User I.D.: 105954 (resolved) 

Concern: monthly bonus 

114361 - store setup 

Call Case#2 

User I.D.: 20847 (resolved) 

Concern: Looking for Chinese Support 

Call Case#3 

User I.D.: 106386 (resolved) 

Concern: Beta Affiliate Programs 

Call Case#4 

User I.D.: 22953 (resolved) 

Concern: Invalid Merchant ID 

Call Case#5 

User I.D.: 33596 - 117663 (resolved) 

Concern: 2 store set up/monthly bonus/return zcash 

117627 

35680 

105538 

[email-masked] 

115045 

107424 

94433 

Call Case#6 

User I.D.: 66157 (resolved) 

Concern: Account Hosting Fee Payment 

66181 - active 

66183 - active 

66186 - active 

66198 - active 

66207 - active 

66211 - active 

66212 - active 

66217 - active 

66220 - active 

Call Case#7 

User I.D.: information N/A (resolved) 

Concern: Support Question regarding Wire Transfer 

Call Case#8 

User I.D.: 32007 (resolved) 

Concern: Monthly Bonus 

Call Case#9 

User I.D.: INFORMATION N/A (resolved) 

Concern: looking for david mac 

Call Case#10 

User I.D.: 100162 (resolved) 

Concern: Missing Product Sale from Order #398095 

Call Case#11 

User I.D.: 72932 (resolved) 

Concern: Zhuncity Store 

Call Case#12 

User I.D.: 117602 (resolved) 

Concern: Account Verification 

Call Case#13 

User I.D.: 21825 (resolved) 

Concern: Support Questions 

Call Case#14 

User I.D.: 44102 (resolved) 

Concern: Payment Request 

Call Case#15 

User I.D.: 35225 (resolved) 

Concern: Cancel Order #399149 

Call Case#16 

User I.D.: 29581(resolved) 

Concern: zCash Transfer verification 

Call Case#17 

User I.D.: 64755 (resolved) 

Concern: Protect America 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: Requesting Screen Shot 

September 18, 2014 Updates Akhil P Walia 

To request a screenshot of any error message in browser in PDF file on Chorme browser: 

1. Open the webpage in Chrome browser, press Ctrl+P (Mac: ⌘-P ). 
2. Under Destination: Click “Change” to choose “Save as PDF” 
3. Save 
4. Attach to chat or send by email to [email-masked] 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 

Log of Cases worked upon: 

Case# Type of Query 

53628 id change modification (resolved) 

53411 updated & replied (resolved) 

53611 missing fm sales rep pay (resolved) 

53636 wrong username (resolved) 

53637 username modification (resolved) 

53642 id change modification (resolved) 

#117593 change username (resolved) 

53660 invalid merchant id (resolved) 

53676 id change modification (resolved) 

53719 beta affiliate program (resolved) 

53725 beta affiliate program (resolved) 

53713 account cancellation (resolved) 

53717 tracking for order (resolved) 

53707 fm commission (resolved) 

53740 account upgrade (escalated) 

53750 payment request (resolved) 

53766 cancel order (resolved)