Subject: DAILY REPORT(SEPTEMBER 19)DIVI ANNE+
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Suneel Rawat <[email-masked]>, "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Fri, 19 Sep 2014 21:39:27 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:5  

2.      Number of Chats transferred:17  

         Total Number of Chats Received in Shift (1+2):22

CASES IN CHATS
        Number of Tickets Created (through Chat): NONE         
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):NONE
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3): NONE

Chat case #1:
user i.d: 27643
concern:site is not opening, zhunrize site
------------------------
chat case #2:
user i.d:-85967
concern:korean chat support
-----------------------
chat case #3:
user i.d:86700
concern:korean chat support
-------------------------------
Chat case #4:
user i.d: 68689
concern:expired date of cosmetics that shown to zhuncity
-----------------------------------------------------
chat case #5:
user i.d:72441
concern:korean support
-------------------------------
chat case #:
user i.d:116669
concern:want to pay for hosting fee.
------------------------------
chat case #6:
user i.d:40261
concern:asking for Korean support
--------------------------------------------------
chat case #7:
user i.d:116669
concern:Account confirmation
-----------------------------
chat case #8:
user i.d:101269
concern:korean 
-----------------------------
chat case #9:
user i.d:28644
concern:affiliate program
--------------------------
chat case #10:
user i.d:93792
concern:
---------------------------
chat case #11:
user i.d:86700
concern:korean support
------------------------------
chat case #12:
user i.d:107488
concern:commission problem
----------------------------
chat case #13:
user i.d: 90997
concern:order status
---------------------------
chat case #14:
user i.d:91401
concern:
-------------------------
chat case #15:
user i.d:75577
concern:sponsor change
------------------------------
Chat case #16:
user i.d:41174
concern:
------------------------------
call case #17:
user i.d:102270
concern:store suspended
--------------------------
call case #18:
user i.d:75951
concern:
-------------------------
call case #19:
user i.d:[email-masked]
concern:asking for walmart
------------------------
call case #20:
user i.d: 26155
concern:cancel account
-----------------------
call case #21:
user i.d:47180
concern:asking for returning address
---------------------------
chat case #22:
user i.d:32739
concern:-asking for a link to affiliate program
------------------