Subject: Daily Report: September 19, 2014
From: Cassandra Mae <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Ashish Dabral <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Fri, 19 Sep 2014 15:00:38 +0530 (IST)

Daily Report: September 19, 2014 

C assandra Mae Vequizo 

Log-in: 7:50 am 
Log-out: 5:10 pm 
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CHATS: 

1. Number of Chats self-attended: 15 Chats 
2. Number of Chats transferred: 3 Chats 
Total Number of Chats Received in Shift (1+2): 18 Chats 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): 4 Tickets 

2. Number of Tickets Escalated ( through Chat) : 2 Tickets 

3. Number of Tickets Updated ( through Chat): N/A 

Total Number of Tickets Handled (through Chat) (1+2+3): 4 Tickets 

Case# 1 

User Id: 80581 

Concern: Transfer to Korean 

Case# 2 

User Id: 79641 

Concern: Affiliate Programs (r) 

Case# 3 

User Id: 29602 

Concern: Monthly Bonus (r) 

Case# 4 

User Id: 32410 

Concern: H osting fee commission not receive (r) 

https://zhunrize.desk.com/agent/case/53527 

Case# 5 

User Id: 67319 

Concern: Payment Request/Hosting Fee (r) 

Case# 6 

User Id: 23052 

Concern: Transfer to Korean 

Case# 7 

User Id: 83329s 

Concern: Monthly Bonus (r) 

Case# 8 

User Id: 106088 

Concern: Sent email via Post Office (r) 

http://zhunrize.desk.com/agent/case/53547 

Case# 9 

User Id: [email-masked] 

Concern: Close Chat 

Case# 10 

User Id: 101118 

Concern: Wrong zCash Transfer 

Case# 11 

User Id:114830 

Concern: Afilliate Programs (r) 

Case# 12 

User Id: 77984 

Concern: Cancelled account (r) 

Case# 13 

User Id: [email-masked] 

Concern: Upgrade information. 

Case# 14 

User Id: [email-masked] 

Concern: Return Product (r) 

Case# 15 

User Id: 29398 

Concern: Access Denied (r) 

Case# 16 

User Id: 70788 

Concern: Zhuncity Orders 

Case# 17 

User Id: 37184 

Concern: Access Denied Zhunrize (r) 

Case# 18 

User Id: 104987 

Concern: Affiliate Programs 

------------------------------------------ 
UPDATES: 

    •     • How to get screenshot of error message. 
    • Walmart Affiliate Program Update. 
    • Transferring CHAT TO Korean Support. 
    • Korean spiel. 
    • New Rule for handling emails. 

Log of Tickets created through Chat: 
------------------------------------------ 

Created Case# Type of Query 

https://zhunrize.desk.com/agent/case/53527 Escalated Hosting Fee 
http://zhunrize.desk.com/agent/case/53547 Escalated Cancellation of Account 
https://zhunrize.desk.com/agent/case/53540 Id Change 

User Id's 

117010 Name Change Request 
110402 Name Change Request 
53426 Name Change Request 

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