Subject: Daily Report: September 18, 2014 Ronald Pedrosa
From: Ronald Pedrosa <[email-masked]>
To: akhil <[email-masked]>
Cc: suneel <[email-masked]>, [email-masked], julie <[email-masked]>
Date: Fri, 19 Sep 2014 03:51:23 +0530 (IST)

Daily Report: September 18, 2014 

Name: Ronald T. Pedrosa 

Login Time: 8 : 50 

Logout Time: 6 : 10 

CASES 

1. Number of Tickets Resolved: 8 

2. Number of Tickets Escalated: 1 

3. Number of Tickets Updated: 2 
Total Number of Tickets worked upon (1+2+3): 11 

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CALLS 

1. Number of Calls self-attended: 20 

2. Number of Calls transferred: 2 
Total Number of Calls Received in Shift (1+2): 22 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

~ Canned Response in Korean 

~ New rule for handling ticks 

~ Korean Spiel 

~ Walmart Affiliate Program Update 

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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): .(n/a) 

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Log of Cases worked upon: 

Case# Type of Query 

https://zhunrize.desk.com/agent/case/53322 - (r) tracking number 

https://zhunrize.desk.com/agent/case/53323 - (r) forward to idchange 

https://zhunrize.desk.com/agent/case/53350 - (r) tracking numbers 

https://zhunrize.desk.com/agent/case/53366 - (r) tracking numbers not available yet. 

https://zhunrize.desk.com/agent/case/53408 - (r) cancellation request 

https://zhunrize.desk.com/agent/case/53399 - (p) cancellation request (email to customer) 

https://zhunrize.desk.com/agent/case/53428 - (r) zhunrize partner 

https://zhunrize.desk.com/agent/case/53431 - (e) suspended accounts error 

https://zhunrize.desk.com/agent/case/53134 - (r) upgrade hosting fee 

https://zhunrize.desk.com/agent/case/53099 - (r) upgrade succesful 

https://zhunrize.desk.com/agent/case/52037 - (u) dd update 

______________ 

Ronald Pedrosa 

*end