Subject: Daily Report
From: Marc Macapala <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>
Date: Thu, 18 Sep 2014 19:07:33 +0530 (IST)

Daily Report For Chats and Affiliate Program: 

Agents Name: Marc Macapala 

September 18,2014 (12 pm - 9 pm Shift) 

------------------- 
CHATS: 

1. Number of Chats self-attended: 8 

2. Number of Chats transferred: 11 

Total Number of Chats Received in Shift (1+2): 19 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): None 

2. Number of Tickets Escalated ( through Chat) : 2 

3. Number of Tickets Updated ( through Chat): None 

Total Number of Tickets Handled (through Chat) (1+2+3): 2 

chat 1: 
user id:103123 
concern:affiliate beta new link/re 

-------------------------------------- 
chat 2: 
user id:53820 
concern:korean support 

-------------------------------------- 
chat 3: 
user id:65720 
concern:sponsor change 

-------------------------------------- 
chat 4: 
user id:101388 
concern:order status/re 
-------------------------------------- 
chat 5: 
user id:107513 
concern:korean support 
-------------------------------------- 
chat 6: 
user id:45035 
concern:afiiliate request 
-------------------------------------- 
chat 7: 
user id:89813 
concern:korean supports 
-------------------------------------- 
chat 8: 
user id:34168 
concern:missing commission from order 

number 408629/esc/53250 
-------------------------------------- 
chat 9 
user id:45148 
concern:left chat twice 
-------------------------------------- 
chat 10: 
user id:83999 
concern:monthly hosting fee payment 

------------------------------------- 
chat 11: 
user id:80725 
concern:korean support 

------------------------------------- 
chat 12: 
user id:40630 
concern:korean support 
------------------------------------- 
chat 13: 
user id:112712 
concern:korean support 
------------------------------------- 

chat 14: 
user id:75577 
concern:left chat 

------------------------------------ 
chat 15: 
user id:53798 
concern:cant access zhunrize 

----------------------------------- 
chat 16: 
user id:77491 
concern:cant access new account 
----------------------------------- 
chat 17: 
user id:96911 
concern:left chat 
----------------------------------- 
chat 18: 
user id:65493 
concern:account still suspended even after paying hosting fee/esc/53319 

----------------------------------- 
chat 19: 
user id:25154 
concern:asking for profit sharing balance on dashboard and in commission paid. 

----------------------------------- 
Log of Tickets created through Chat: 

Created Case # Type of Query 
53250 missing commission from order number 408629 
53319 account still suspended even after paying hosting fee 

Log of Name Changes worked upon: 

USER ID #: 

35330 
111841 
112739 
64180 
53977 

WALMART AND BEST BUY AFFILIATE REQUEST REPLY: 

JAY [email-masked] 
LETTY [email-masked] 
DEANNA [email-masked] 
FELIX [email-masked] 
Deanna [email-masked] 
PABLO [email-masked] 
Agnes [email-masked] 
Jennifer [email-masked] 
Joseph [email-masked] 
Ezequiel [email-masked] 
kyle [email-masked] 
eunha [email-masked] 
Cecilia [email-masked] 
Gustavo [email-masked] 
Urmila [email-masked] 
Chantel [email-masked] 
misoon [email-masked] 
John [email-masked] 
[email-masked] 

TOTAL: 19 

Technical issues encountered during the shift: 

INTERNET CONNECTION was lost between 1 pm to 1:30 pm.