Subject: Daily Report : September 17 ,2014
From: Rome R <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>, ashish <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Thu, 18 Sep 2014 03:48:54 +0530 (IST)

Daily Report: 

Name: Rome Alfel Alcuizar 

Login Time: 9 PM 

Logout Time: 6 AM 

CASES 

1. Number of Tickets Resolved: 

2. Number of Tickets Escalated: 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon: (1+2+3) = 

--------------- 

CALLS 

1. Number of Calls self-attended: 

2. Number of Calls transferred: 
Total Number of Calls Received in Shift:(1+2)= 

---------------- 

Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

------------ 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.) 

=================================================================================== 

Case # User I.D Concern 

1 56142/56135 Monthly Bonus 

2 91801 Monthly Bonus 

3 48131 Checking Balance on cash Bucket 

4 40704 Monthly Bonus / Check My Team Tree 

5 38746 Payment Request 

6 23831 Payment Request 

7 92285 Support Question 

8 114946 Affiliate Beta / Reset of Zcash PIN 

9 Affiliate Beta 

10 30743 / 114320 Wrong Transfer Of Zcash 

11 31377 Support Question 

12 42398 Monthly Bonus / Support Question 

13 33610 Daily Bonus 

14 94897 Monthly Bonus / Cannot Receive Email-case# 53094 

15 112899 Cannot Upgrade Account 

16 34015 Spanish Support 

17 116881 Cannot Sign up for ECR- case #53094 

18 30977 Missing Order 

============================================================================== 

user i.d: concern 

43779 Name Change 

43791 Name Change 

43797 Name Change 

case # 

53075 Cannot Receive Email 

53094 Cannot Sign up for ECR 

53140- Missing order