Subject: Daily Report: September 17, 2014 Ronald Pedrosa
From: Ronald Pedrosa <[email-masked]>
To: akhil <[email-masked]>
Cc: suneel <[email-masked]>, [email-masked], julie <[email-masked]>
Date: Thu, 18 Sep 2014 03:48:52 +0530 (IST)

Daily Report: September 17, 2014 

Name: Ronald T. Pedrosa 

Login Time: 8 : 50 

Logout Time: 6 : 10 

CASES 

1. Number of Tickets Resolved: 9 

2. Number of Tickets Escalated: 3 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon (1+2+3): 12 

-------------- 

CALLS 

1. Number of Calls self-attended: 19 

2. Number of Calls transferred: 3 
Total Number of Calls Received in Shift (1+2): 22 

------------ 

Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

~ No Korean Support Canned Reminder 

--------------- 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): Zhunrize is inaccessible sometimes. 

---------------- 

Log of Cases worked upon: 

Case# Type of Query 

https://zhunrize.desk.com/agent/case/41852 - (r) Permission Denied 

https://zhunrize.desk.com/agent/case/52981 - (r) lost propay card 

https://zhunrize.desk.com/agent/case/52968 - (r) account reactivation 

https://zhunrize.desk.com/agent/case/52953 - (r) missing generational pay 

https://zhunrize.desk.com/agent/case/53009 - (r) Zcash OSS payment 

https://zhunrize.desk.com/agent/case/53040 - (e) convert negative to pool points 

https://zhunrize.desk.com/agent/case/53050 - (e) cancelled account accidentaly 

https://zhunrize.desk.com/agent/case/53099 - (r) access denied in UPGRADE 

https://zhunrize.desk.com/agent/case/53116 - (r) support questions 

https://zhunrize.desk.com/agent/case/52077 - (r) resend calculation 

https://zhunrize.desk.com/agent/case/53131 - (r) forward to idchange 

https://zhunrize.desk.com/agent/case/53134 - (e) upgrade error 

______________ 

Ronald Pedrosa 

*end