Subject: DAILY REPORT(SEPTEMBER 17,2014)DIVI ANNE
From: "Divi A. Alcontin" <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Julie Ann. Sanz-Custodio " <[email-masked]>, Suneel Rawat <[email-masked]>
Date: Wed, 17 Sep 2014 21:48:25 +0530 (IST)

CHATS:

1.      Number of Chats self-attended:15  

2.      Number of Chats transferred:5  

         Total Number of Chats Received in Shift (1+2): 20

CASES IN CHATS
        Number of Tickets Created (through Chat): NONE         
1.      Number of Tickets Resolved (through Chat):NONE
2.      Number of Tickets Escalated (through Chat):NONE
3.      Number of Tickets Updated (through Chat):NONE 

Total Number of Tickets Handled (through Chat) (1+2+3):

chat case #1:
user i.d:[email-masked]
concern:issued by a strange i.d number.
----------------------
chat case #2:
user i.d:111577 
concern:forced matrix commission
----------------------
chat case #3:
user i.d:
concern:116183, did not receive any commissions from this account
116573-done, 116183-done, 115791-done, 115884-done

111577
---------------------------------------------------------------------
chat case #4:
user i.d:114634
concern:korean support
----------------------------------------------------
chat case #5:
user i.d:83147
concern:place an order but did not received the commission.
----------------------------------------------------
call case #6:
user i.d:112717
concern:icr member, asking about commissions.
------------------------------------------------------------
chat case #:
user i.d:588588
concern:korean support
---------------------------------------------------------------
chat case #7:
user i.d:81157
concern:Icr member, asking commissions
-------------------------------------------------------
Chat case #8:
user i.d:75763
concern:asking for korean support
---------------------------------------------------------------
chat case #9:
user i.d:112717
concern:ECR member asking if he can get commission for the product he purchased
-----------------------------------------------
chat case #:
user i.d:99344
concern:can't log in to his back end,asking for his oassword.
-------------------------------------------------------
chat case #10:
user i.d:46727
concern:korean support
--------------------------------------------------------------
chat case #11:
user i.d:88760
concern:forgot his pin number 
--------------------------------------------------------------
chat case #12:
user i.d:96852
concern:korean support
----------------------------------------------------------------
chat case #13:
user i.d:80226
concern:
------------------------------------------------------------------------
chat case #14:
user i.d:87047
concern:
--------------------------------------------------------------
chat case #15:
user i.d:99344
concern:can't log in to his account.
-------------------------------------------------------------
chat case #16:
user i.d:115645 
concern:can't log in to his account
----------------------------------------------------
chat case #17:
user i.d:114734
concern:asking for a refund for account that has been cancelled.
---------------------------------------------------
chat case #18:
user i.d:44726
concern:asking about the account number 106988
---------------------------------------------------
chat case #19:
user i.d:96127
concern:asking for korean support
-----------------------------------------------
chat case #20:
user i.d: 25328
concern:membership changes
---------------------------------------------------------------

Created Case#                                           Type of Query

52939                                                   -reset password.

52962                                                   -forwarde to i.d change

52961                                                   -forwarde to idchange

52936                                                   - order something but keeps on access denied.

52930                                                   -payment method chnage.

52925                                                   -asking foer walmart and best buy

52924                                                   -walmart and best buy

52923                                                   -asking about amazon program

52913                                                   -payment verification

52912                                                   -asking for bonus that will be releas for                september.

52972                                                   -forwarded to id change

52946                                                   -asking about refund for the cancelled account

52975                                                   -asking if we can ship to honolulu

52950                                                   -Asking for monthly bonus