Subject: Daily Report: 16th September, 2014
From: Punyo Ayu Chakma <[email-masked]>
To: Akhil Walia <[email-masked]>, Suneel Rawat <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 17 Sep 2014 08:52:51 +0530 (IST)

Hi,

Please find below the Daily Report:

September 16, 2014 (Tuesday)
 
Agent Name: Punyo A. Chakma

Log In Time:    11:30 PM
Log Out Time:   8:30 AM

CASES

1.      Number of Tickets Resolved:     

2.      Number of Tickets Escalated:    

3.      Number of Tickets Updated:      1

Total Number of Tickets worked upon (1+2+3):    1 
______________________________________________________________________________________________________

CHATS

1.      Number of Chats self-attended:     10

2.      Number of Chats transferred:          2  (Korean)

Total Number of Chats Received in Shift (1+2):      12

______________________________________________________________________________________________________

Log of Cases worked upon:

Case#                                                                                                         Type of Query                                                                                   Status 

1. https://zhunrize.desk.com/agent/case/52833                                              Refund                                                                                             Update

Thanks & regards,
Punyo

m   +91-958 287 5610 
http://www.livesalesman.com/

Please consider the environment before printing this page.