Subject: Daily Report : September 16 , 2014
From: Rome R <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>, ashish <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio" <[email-masked]>
Date: Wed, 17 Sep 2014 03:49:09 +0530 (IST)

Daily Report: 

Name: Rome Alfel Alcuizar 

Login Time: 9 PM 

Logout Time: 6 AM 

CASES 

1. Number of Tickets Resolved: 3 

2. Number of Tickets Escalated: 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon: (1+2+3) = 3 

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CALLS 

1. Number of Calls self-attended: 13 

2. Number of Calls transferred: 3 
Total Number of Calls Received in Shift:(1+2)= 16 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

Some more links are added to upgrade membership. 

Direct Deposit update 

Site Maintenance Notice 

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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.) 

Zhunrize is down for more than an hour. 

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Case # User I.D Concern 

1 33923/33921/116125 Account Set up Error /Missing Commission 

2 30494 Reactivating Suspended Account 

3 96257 Support Question 

4 98600 Affiliate Beta 

5 25031 Monthly Commission 

6 116402 Cancel Account 

7 37461 Monthly Bonus 

8 114362 New EBO Account 

9 36195 Payment Method Change 

10 48044 Spanish Support 

11 35100 Support Question 

12 114446 Account Set up Error 

13 91340 Payment Request 

14 Z cash Payment for new account failed 

15 48037 Payment Method Change 

16 41989 Request for Refund 

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user id concern 

79596 name change 

case # 

52756 Missing Commission/Account set up error 

49061 Suspended Accounts