Subject: Daily Report: September 15,2014
From: Ana Dejos <[email-masked]>
To: akhil <[email-masked]>, ashish <[email-masked]>, suneel <[email-masked]>, julie <[email-masked]>
Date: Tue, 16 Sep 2014 03:54:22 +0530 (IST)

Daily Report: September 15 , 2014 

Name: ANA LOVELLA DEJOS 

Login Time: 9:00 PM 

Logout Time: 6:00 AM 

CASES 

1. Number of Tickets Resolved:10 

2. Number of Tickets Escalated:2 

3. Number of Tickets Updated: 
Total Number of Tickets worked upon (1+2+3):12 

--------------- 

CALLS 

1. Number of Calls self-attended:18 

2. Number of Calls transferred: 5 
Total Number of Calls Received in Shift (1+2):24 

---------------- 

Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: * Orders/queries for Green Tea Face & Body Soap, Cucumber Face & Body Soap. 
* 7 day Cancellation and Refund Policy 
---------------- 

Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 

* none 

---------------- 

Log of Cases worked upon: 

Account ID: Query 

38345 USer change request 

38344 USer change request 

115692 https://zhunrize.desk.com/agent/case/52473 - sponsor change - escalated 

83702 https://zhunrize.desk.com/agent/case/52515 - leadership bonus - resolved 

23220 https://zhunrize.desk.com/agent/case/52509 - update the payment method - escalated 

87393 USer change request 

75562 USer change request 

107493 USer change request 

29116 User change request 

68956 USer change request 

68956 USer change request 

41223 USer change request