Subject: DAILY REPORT _ 09/15/2014 _ ( 2 PM to 11 PM Shift )
From: Filipinas Rica <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>, Suneel Rawat <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: "Julie Ann. Sanz-Custodio " <[email-masked]>
Date: Mon, 15 Sep 2014 22:08:24 +0530 (IST)

Daily Report: September 15, 2014 

Name: Rica Y. Filipinas 

Login Time: 1:20 PM 

Logout Time: M 

CASES 

1. Number of Tickets Resolved: 11 

2. Number of Tickets Escalated: 0 

3. Number of Tickets Updated: 0 
Total Number of Tickets worked upon (1+2+3): 11 
------------------- 
CHATS: 

1. Number of Chats self-attended: 14 

2. Number of Chats transferred: 3 

Total Number of Chats Received in Shift (1+2): 17 

CASES IN CHATS 

Number of Tickets Created (through Chat): 

1. Number of Tickets Resolved (through Chat): n/a 

2. Number of Tickets Escalated ( through Chat) : 2 

3. Number of Tickets Updated ( through Chat): n/a 

Total Number of Tickets Handled (through Chat) (1+2+3): 2 

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Summary of Updates received during the day from Zhunrize by Blog/Skype/EMail/Phone: 

*Ok to rerun 

* T3 regarding processing one time set up fee DD's 

* 7 day Cancellation and Refund Policy 

* Orders/queries for Green Tea Face & Body Soap, Cucumber Face & Body Soap 

* Korean Chat Transfer 

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Any Technical Difficulties encountered during the shift (Bria, Zhunrize, Doba etc.): 
*Cannot Log in to Zhunrize account 
*Zhunrize is so slow 
*Zhunrize page unavailable 
*Cannot access Zhuncity page 

Log of Tickets created through Chat: 

Created Case# Type of Query 

Chat #: 1 

ID #: 62580 

Concern: No Response 

================================== 

Chat #: 2 

ID #: 75760 

Concern: Korean Support 

================================== 

Chat #: 3 

ID #: 70819 

Concern: Monthly Commission 

================================== 

Chat #: 4 

ID #: 98611 

Concern: No Response 

================================== 

Chat #: 5 

ID #: 27379 

Concern: No Response 

================================== 

Chat #: 6 

ID #: 101305 

Concern: Order # 402155. Refund Requested 

https://zhunrize.desk.com/agent/case/52398 -escalated 

================================== 

Chat #: 7 

ID #: 101336 

Concern: Suspended Account 

================================== 

Chat #: 8 

ID #: 101336 

Concern: TRANSFERRED 

================================== 

Chat #: 9 

ID #: 112723 

Concern: TRANSFERRED 

================================== 

Chat #: 10 

ID #: 114513 

Concern: One time set up fee payment 

from bank transfer to zcash 

================================== 

Chat #: 11 

ID #: 54088 

Concern: TRANSFERRED 

================================== 

Chat #: 12 

ID #: 40869 

Concern: No Response 

================================== 

Chat #: 13 

ID #: 114231 

Concern: Affiliate walmart inquiries 

================================== 

Chat #: 14 

ID #: 104253 

Concern: Korean Support 

================================== 

Chat #: 15 

ID #: 97410 

Concern: Missing OSS Commission 

https://zhunrize.desk.com/agent/case/52478 -escalated 

================================== 

Chat #: 16 

ID #: 93163 

Concern: Korean Support 

================================== 

Chat #: 17 

ID #: 38082 

Concern: Double Charged Hosting Fee 

================================== 

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Log of Cases worked upon: 

Case# Type of Query 

52333 Request for Identity Change 

User ID #: 

115797 Request for Identity Change 

111734 Request for Identity Change 

110613 Request for Identity Change 

64004 Request for Identity Change 

103463 Request for Identity Change 

101364 Request for Identity Change 

89843 Request for Identity Change 

57116 Request for Identity Change 

69422 Request for Identity Change 

80695 Request for Identity Change