Subject: Reminder: Follow up overdue and going back to the initiated state
From: Kritika Mirchandani <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Team Lead <[email-masked]>
Date: Tue, 10 Dec 2019 23:43:57 -0700 (MST)

REMINDER 

DATE 	

11/12/2019 

Topic 	

Follow-up’s overdue 

DETAILS 	

Hi All! 

Please make sure that you are actioning your follow up’s before the time you have set it for. 

There are a lot of agents that are missing their follow up’s and thus the case will be pushed back to the initiated state, meaning it will go back to the queue. 

    * Check your follow up page every hour so that you do not let any cases go back to the queue. 

    * If you are off the next couple of days, please make sure that you are flagging your follow up’s with your TL to reassign to an agent who will be on shift. 

    * If you have any questions, please approach your TL. 

Thanks. 

Kind Regards 
Kritika Mirchandani