Subject: Live from New York: Better conversations start with Zendesk
From: "Zendesk" <[email-masked]>
To: [email-masked]
Date: 22 May 2019 10:25:07 -0400

Zendesk Newsletter Q2 2019                                         

Letter from Mikkel                     

Customer expectations are changing faster than ever before. We see it all around us as today’s innovative experiences quickly become the norm tomorrow.

Today, at our Zendesk Showcase New York event, I shared how we’re adapting at Zendesk to help you stay ahead of your customers. 

We’re helping you communicate with your customers with the convenience and familiarity of conversational messaging with our acquisition of Smooch <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28542&elqTrackId=d6305a8bb3894a718b88c32da5d5f6e6&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>, a company that connects conversations across web, mobile, and social messaging channels. We are building deeper connections to messaging channels like WhatsApp into our products and helping you build custom conversational experiences.

And we’re helping you connect the dots about your customers across your entire organization with advances in our open and flexible CRM platform, Zendesk Sunshine. 

I encourage you to learn more about our product updates in the newsletter below.

Mikkel
Founder and CEO, Zendesk 

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""                 The best things in life are free 
Like, our trials.
Try Zendesk for free and let us know what you think.

Start your trial <https://www.zendesk.com/register/?utm_source=eloqua&utm_medium=zendesk_email&utm_campaign=WWEN_Q119&elqTrackId=875e2f1fcf594eb3871c79f36b8ced8d&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1&elqCampaignId=5488#getstarted>                                     

""             

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It's a new dawn. It's a new day.
It's a new CRM platform.                                                     

When it comes to the customer experience, most companies are stuck in the dark. They still use legacy CRM platforms that are hard to change and only offer a one-dimensional view of customers. 

Zendesk Sunshine is an open, flexible CRM platform that represents a whole new approach to customer relationships. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want. 

Flip the switch <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28556&elqTrackId=c1f88a434ce6455d809a29191ee9a950&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>      

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RESOURCE                                                         
It's the golden hour                                                         

See how Sunshine is the next generation of the customer relationship platform giving you the freedom to build the best customer experiences.                                                         

Watch now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28108&elqTrackId=32daed6434994982aaecc5b0fb8a1c86&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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EBOOK                                                         
Unlock the secrets to Sunshine                                                         

Read this ebook to learn about the top use cases for Sunshine—from storing your products and orders, to capturing all your customer interactions across the business.                                                         

Download now https://www.zendesk.com/resources/sunshine-platform-use-cases/?utm_source=eloqua&utm_medium=zendesk_email&utm_campaign=AMEREN_Q219                                                              

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See what's brewing at Zendesk                                                     

We’re in the business of helping businesses improve and scale with Zendesk, and we’re excited to announce a special video webcast edition of our What’s New webinar. Tune in on Thursday, June 13 to get a full overview of everything that’s new at Zendesk, watch live demos, and ask us any questions you have. 

Register now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28554&elqTrackId=eab23bc69f8d4743b272ae14deb2fe3d&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>      

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RESOURCE                                                         
Make your self-service solution a priority                                                         

A smart self-service strategy is bigger than having a help center. New features powered by Guide Enterprise harnesses the power of your institutional knowledge. Get tips and tricks to help your team create a more personalized customer experience.                                                         

Learn more <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28553&elqTrackId=7dad3b4bcca54e81b2a399f60fb8c33d&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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INFOGRAPHIC                                                         
Master the art of knowledge management                                                         

Transforming your team into a knowledge-centered organization requires solid processes and roles behind the creation, organization, and distribution of content. Download our guide to see how you can do it like a boss.                                                         

Download now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28552&elqTrackId=02382917aa3641f9bd361a47494f9640&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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Come say hey at The Showcase                                                      

The Zendesk Showcase is coming to a city near you to bring customer experience leaders together. In one day, we’ll engage in great conversations, share the latest Zendesk product updates, and stories from innovative brands who make the most of Zendesk. Most importantly, you’ll connect with people who care about customer experience as much as you do. And it’s free. 

Register now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28551&elqTrackId=9c488fcd99d043abab2c750b2ec37f35&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>      

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Sell is launching new offerings to grow and manage your sales efforts                                                                                                          

We’re thrilled to announce customizable performance dashboards are generally available making it even easier for sales leaders to understand how their business is performing. Additionally, we’re announcing a new lead acceleration program that consists of a step-by-step guide on how to align sales and marketing teams. For a limited time, Sell is offering a marketing quick-starter implementation credit, so our team of experts can help you integrate and set up your marketing tools with Sell. 

Learn more <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28550&elqTrackId=41c640f296af490fa3cbf08a7fb5a484&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>      

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WEBINAR                                                         
Dominate your customer support                                                         

As your small business grows, it can get harder for your team to focus on customer support. Join our webinar to learn how moving into an omnichannel approach can increase agent productivity and create seamless customer interactions.                                                          

Register now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28549&elqTrackId=9bf8736738b94761bd6e7ebc49c1d962&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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WEBINAR                                                         
Maximize your omnichannel support strategy                                                         

In a world of multi-device consumers, providing seamless customer support across multiple channels is what sets companies apart. Our Customer Success experts will take you through steps on how to improve customer satisfaction and maximize your team’s efficiency.                                                         

Register now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28548&elqTrackId=2c7ec90a20694cbb8c3f398a731ccbcb&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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WEBINAR                                                         
Quantify the impact of customer service

To help you and your team optimize your customer support, we are sharing the latest research from Dimensional Research on the business impact of customer service. In this webinar on May 29th, you'll learn about the connection between good and bad customer service and buying behavior, the growing divide in support preferences for different generations, and preferred channels for simple vs. complex issues.                                                          

Register now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28547&elqTrackId=9e14ff417b2046a9877685e98aa30f0c&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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Work smarter with Zendesk Explore                                                                                                          

We’re excited to announce recent updates to Explore that make it easier to preview dashboards, build new queries, and label data with custom ticket field values rather than just tags.

Learn more <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28115&elqTrackId=baf1add2e88b4b34ba0231e847c49ca2&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>      

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COMMUNITY                                                         
Lead with empathy                                                         

Creating the best customer experiences starts with empathy. It influences how we design our products and approach customer support. Empathy is also how we respond to difficult social issues— which is tricky for any business. Find out how we support organizations and causes that help others in need of a hand.                                                         

Join the movement <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28546&elqTrackId=44a6b012ba58447ba06032a4e1150cc5&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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NEWS                                                         
The five biggest trends in customer support                                                         

Check out this interview featuring Jeff Titterton, Chief Marketing Officer at Zendesk, as he elaborates on the customer experience landscape and findings from The Zendesk Customer Experience Trends Report 2019.                                                         

Listen here <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28231&elqTrackId=aad87507b91049a89fe72a02e379d4e1&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                                              

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Go behind the scenes of the best customer experience                                                      

Learn the secrets of the great customer experiences designed by iconic brands like Disney Cruise Line and pioneers like Shake Shack and Ellevest—all in the new season of Repeat Customer. 

Listen now <http://app.hello.zendesk.com/e/er?s=2136619493&lid=28224&elqTrackId=5e885aabd65841a69fabdabd6862d7ec&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>      

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Zendesk     
"" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=8372&elqTrackId=361bc39659d7488498664a73f267742e&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                 "" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=9742&elqTrackId=5bd0a0c782f440a5965feb63a72f96bc&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                 "" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=8370&elqTrackId=d1322da6ec274d309a0d40ba3213daca&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                 "" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=8368&elqTrackId=728e3270282c49f7aef2b5cbd4c7ca30&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                 "" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=10804&elqTrackId=22916199e8894089a650871d2b1d6ada&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                                 "" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=8373&elqTrackId=6f90d18035ff4d14841910a3b8a4a044&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                  "" <http://app.hello.zendesk.com/e/er?s=2136619493&lid=22135&elqTrackId=6f90d18035ff4d14841910a3b8a4a044&elq=5003ee20083340a5b4f6727be887032c&elqaid=29224&elqat=1>                             

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