Subject: Parables Audit Report
From: Pritish Nandi <[email-masked]>
To: "Hari Kishore. Prasad" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, Akash Tyagi <[email-masked]>, Rahul Kumar <[email-masked]>, Rahul Pal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Thu, 18 Feb 2016 03:58:57 +0530 (IST)

Hi All, 

Attached is the audit report. 

Points to remember- 

    * Confirming email has nothing to do with the account. If the customer is subscribed (free trail or full) then he would be able to watch parables TV. 
    * Also he would be able to attached Roku Devices (more than one) 
    * Always answer as per question asked by the member and nothing else. If you have to share any extra information then do it after you have answered the customer's question. 
    * Never give direct number or email until customer has not asked. All technical issues has to be dealt by you guys, Only typical cases where you cannot help like Ex-subscriber, billing details unable to change, chargeback, dispute, refund, adding channel to satellite television (Broadcaster) etc should be escalated via the Jotform. 

R egards, 
Pritish Nandi