Subject: Parables Feedback-29/12/2015
From: Pritish Nandi <[email-masked]>
To: "Hari Kishore. Prasad" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, Rahul Pal <[email-masked]>, "Chetan Lalwani" <[email-masked]>, Amit Shukla <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>, "Khan, Musahib" <[email-masked]>
Date: Wed, 30 Dec 2015 01:19:17 +0530 (IST)

Team, 

Attached is the parables audit report. 

1. Please make sure that there is no delay in your response time which I was able to see. 

2. Also people who are not aware that Ex-Subscribers on Parables they would not be able to update there card details and reactivate again. This is due to the system limitations. The first thing you should check if the member is complaining that he/she is facing problems while updating there card details is that they are not ex-subscriber and if yes then they should be escalated to the billing team to look for solution. You should take there Full name, email, phone number, card type and also last four digits of the card number and escalate further. 

Any doubts please let me know. 

R egards, 
Pritish Nandi