Subject: Audit Report
From: Pritish Nandi <[email-masked]>
To: "Thakur, Anjit" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>, "Musahib M. Khan" <[email-masked]>
Date: Wed, 16 Dec 2015 00:53:31 +0530 (IST)

Hi Anjit, 

Attached is the audit report. 

1. Always confirm the details if you have them rather than asking member to repeat. 
2. Always read and respond accordingly and never ask member to repeat the answers if he has already given you the information. 
3. Always be specific when you ask the member to check and confirm some details and do not give generalize answers. 
4. Always escalate the chats if member is abusive and threatening you in any case. Also you are free to give disclaimer if the member is using abusive language and close the chat is he does not abide even after giving disclaimer. Please seek help on this. 
5. If the member is not able to understand the question or information then you need to explain him differently and use other technique. Always break the information which can be absorbed by the member easily. 
6. Always use canned response which is there in the system rather then any other canned response. 

R egards, 
Pritish Nandi