Subject: Apps PENDING removed
From: Pritish Nandi <[email-masked]>
To: "Rahul Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Ramananda " <[email-masked]>, "Surajit Bhadra" <[email-masked]>, Romesh Singh <[email-masked]>, "Chetan Lalwani" <[email-masked]>, Arun Kumar <[email-masked]>, Rahul Pal <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Sharad sharma" <[email-masked]>, "Thakur, Anjit" <[email-masked]>, "Khan, Musahib" <[email-masked]>, "Monda
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Fri, 13 Nov 2015 22:08:21 +0530 (IST)

Apps PENDING removed 

From: Susan Ramaswamy 

Date: Fri, 13 Nov 2015 at 7:15pm 

Category: Urgent Messages 
We have REMOVED the pending apps link from the mobile and web browser version for Inboxdollars. 

Members will no longer be able to see any Pending apps since this was ONLY available for 1 of the mobile app providers. Recently, we have added 3 more app providers but not all have the connection to the Pending Link so this feature was removed. 

If a member comes into chat and indicated that they did not receive credit for a mobile download (app) then this is because the app provider has not reported that the app was successfully completed as a 1st time download. 

Do NOT direct members to the PENDING APP view as it no longer exists. 

If a member states that they did not get credit for an app please let them know that if credit is not applied within 15 min of download then the app was not registered and approved by the app provider as a new download or successful download. 

If a member comes in to state that they downloaded the app and the credit amount was off then use CASH APP from the manual credit drop down and enter in the adjusted amount. In description you will list the NAME of the App and Date of Download. 

We would only credit adjustment amounts however no credit if the app is downloaded and member did not receive the credit. 

When would we credit: 

Member came on chat complaining that he has only received credit of 9 cents rather then 19 cents which was the amount he saw before downloading the app. We now have the authorization to adjust the remaining 10 cents into the account. Please see the attached screenshot and ticket #81275 

When would we not credit: 

Member came on chat stating that they have not received any credit for downloading apps. If they do not receive the credit within 15 mins of the apps downloaded then please tell them that the app was not registered and approved by the app provider as a new download or successful download. All credit for cash app download should come directly from the cash app provider. So no crediting in this case. 

R egards, 
Pritish Nandi