Subject: GT- Urgent Update
From: Pritish Nandi <[email-masked]>
To: "Kartik p . rao" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Proloy Biswas" <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>
Cc: "Subir Chakma" <[email-masked]>, Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Sat, 7 Nov 2015 05:10:47 +0530 (IST)

Hi All, 

This to highlight few recent error made while handling GT chats and escalations. 

    * Please do not use incorrect email address while escalating cases to Client through ZOHO. Some of the chats we escalated to incorrect email address due to which client never received them. Customer came back again angry and it could have been an major compliant from client. Correct email address to escalate is -"info" < [email-masked] >. 
    * We do not offer discount to members on any tickets. Please make sure you make it clear to the customer and do not give them false hope of escalating it further. Also we would not escalate these cases to client. @subir- Please confirm if I am correct or this can be done. 
    * Please seek help before providing information to the client and if there is any update from the client on personal chat please share with all. 
    * Please do not encourage member to pay via PayPal or Skrill Money. We only accept Debit and Credit card. 

R egards, 
Pritish Nandi