Subject: Training Tickets- Week of 10_30_2015
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Mayank k . arora" <[email-masked]>, Rahul Pal <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sharad sharma" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Sat, 31 Oct 2015 23:00:06 +0530 (IST)

#73636 - Aston - Member's account was cleaned with the email address [email-masked], however member was denying that. Rather then asking for a different email address or members full name/ postal address agent said that it is cleaned and the earnings were removed. This made the member mad and he gave threat to file a complaint to BBB. This could have been easily avoided if Aston wuould have asked for the different email address or members full name/ postal address. Aston should have realized that the member could be confused with different account. Aston did find the other account later on and provided the correct information however it was already a threat by then. 

#74180 - Aston - This member had a sign up error (Address match with IBD-20190801) which was not mentioned on the notes. This should have been notified under notes. 

#74064 - Derek - This ticket should be for Derek as he misjudged the whole offer. Member was asking credit for "Fingurhut Cash shopping" and not for the "Fingurhut Credit". Due to this member was given incorrect credit . Did not read the response correctly and also no click was found on the date given. Should have asked for the correct date and researched further. 

#73305 - Coby - Agent never addressed where member was misunderstanding in regards to the $50.00 survey which was offered by Inboxdollars.Also agent did not address the disqualification issue which member stated in the chat. This should have been addressed by the agent however agent only addressed issue related to check payment. 

#72085 - Raymon - After reviewing the account I can see through the notes that the agent did not remove cancellation as stated in the chat. This was missed by the agent due to which the member was unable to reactivate the account. This indeed is incorrect. 

Please send me a explanation of the tickets and what would you do to stop such mistakes in the future? 

R egards, 
Pritish Nandi