Subject: Re: Technical issue in incoming chat on Zopim
From: "Ravi Parkash . Gupta" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha dadu <[email-masked]>, admin <[email-masked]>, Subir Chakma <[email-masked]>
Date: Thu, 15 Oct 2015 14:02:22 +0530 (IST)

Hello sir, 
Forgot to attache chat transcript done with zopim chat support. 

Chat Transcript with Ravi Prakash Gupta 

Chat started on 15 Oct 2015 , 08:19 AM (GMT+0) 

(08:19:54) 	*** Visitor 7155287 joined the chat *** 
(08:19:54) 	Ravi Prakash Gupta: Hi there 
(08:19:58) 	*** Tina joined the chat *** 
(08:20:01) 	Tina: Hello there ! 
(08:21:04) 	Ravi Prakash Gupta: We are facing problem with Zopim on 10/15/2015 . 
(08:21:17) 	Ravi Prakash Gupta: There is no sound notification or a visual notification when the visitor is coming to chat with us . We have to check by going to the Visitor List to see if there is any chat in waiting or not . We are joining the chat by clicking on the waiting chats. 
(08:22:33) 	Tina: You are using Zopim inside Zendesk correct? 
(08:23:15) 	Ravi Prakash Gupta: Yes, you are correct. 
(08:23:29) 	Ravi Prakash Gupta: Visitor uploaded: Zopim-incoming-chat-issue1.JPG URL: https://v2uploads.zopim.io/z/o/p/zopim/Z1M7mToj2UWHW4nA-XDf1ozaJ6degel-4deb068e7adb338f7a93eac8fd10f0428dd2df16.jpg Type: image/jpeg Size: 110641 Thumb: https://v2uploads.zopim.io/z/o/p/zopim/Z1M7mToj2UWHW4nA-XDf1ozaJ6degel-4deb068e7adb338f7a93eac8fd10f0428dd2df16.thumb.jpg 

(08:23:52) 	Ravi Prakash Gupta: Please see the screenshot. 
(08:24:21) 	Tina: Thanks, this is currently being fix by our team, I will be creating a ticket for this one, and we will inform you by email, sorry for the inconvenience. 
(08:24:58) 	Ravi Prakash Gupta: Alright! 
(08:25:03) 	Ravi Prakash Gupta: Thank you. 
(08:26:41) 	Tina: Thank you as well. 
(08:27:08) 	Ravi Prakash Gupta: Have a great day, Tina! 
(08:27:10) 	Ravi Prakash Gupta: Bye! 
(08:27:15) 	*** Ravi Prakash Gupta has rated the chat Good *** 
(08:27:34) 	*** Ravi Prakash Gupta left the chat *** 

NAME 	Ravi Prakash Gupta 
EMAIL 	[email-masked] 
PHONE 	— 
LOCATION 	Delhi, India 
URL 	https://www.zopim.com/contact/ 

DEPARTMENT 	General enquiries 
SERVED BY 	Tina 
RATING 	Good 
COMMENT 	— 

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From: "rpgupta" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha dadu" <[email-masked]>, "admin" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Thursday, October 15, 2015 1:58:59 PM 
Subject: Technical issue in incoming chat on Zopim 

Hello Sir, 

We are facing problem with Zopim from 10:00 Am(Approx) on 10/15/2015. Attached is the screen shot. 

There is no sound notification or a visual notification when the visitor is coming to chat with us . We have to check by going to the Visitor List to see if there is any chat in waiting or not . We are joining the chat by clicking on the waiting chats. 

-- 
Thanks and Regards 
Ravi Prakash Gupta 

-- 
Thanks and Regards 
Ravi Prakash Gupta