Subject: Audit report
From: Pritish Nandi <[email-masked]>
To: "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Tue, 22 Sep 2015 23:59:27 +0530 (IST)

Hi Surajit, 

Attached is your chat audit. I have found some serious issues with few chats. 

1. You have cancelled a member's account by the backend admin upon his request which is absolutely not authorized. You should have escalated the chat if the member was finding it difficult. Member needs to cancel his account by himself. 

To cancel through mobile Member needs to tap on the menu Icon from the top left of the page and then click on their name. this would bring the profile from where member can select cancel account. 

2. Regarding mission it has to be in the pending list to get credited otherwise the member would not receive credit for the same. 

Overall I see lack of quality in your chats and seems like you are trying to fob off the members. We are not looking at taking more chats however quality chats. Please fix this ASAP by sticking to the process and taking help from IBD blog and Support center. If any questions please do ask me. 

R egards, 
Pritish Nandi