Subject: Client Complaint
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "S indra kumar . singh" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Tue, 1 Sep 2015 06:08:53 +0530 (IST)

Ticket# 43519- Chetan 

We have continued to see a high level of escalations to our team here for a few reasons 

1) Agent forgot to go back and make a note to close 

2) Escalating to review such as this ticket #43519 

a. Agent didn’t even bother to get the right offer names from the member 

b. Didn’t verify clicks on note 

i. W Why was this escalated to resolution team? 

1. Were the manual credits over $20? 

2. Were the clicks all for Aug 15 th ? (No) 

It appears that the agent was just not motivated to process the chat correctly and decided to just have us do it for him. (Coby) This is not acceptable. 

Chetan why did you not ask for dates for all offers the member was asking credit for. This is the basic which was taught to you in the training? Explain. 

Feedback- Guys even if the member comes with few offers you need to check for the details and depending on the situation you need to escalate. 

Ticket# 43815- Rahul Pal: 

You need to paste the notes for deleted account always? You need to stick to what I already explained you. Please do not deviate . 

R egards, 
Pritish Nandi