Subject: Re: TPS Clarifications
From: Deeksha Dadu <[email-masked]>
To: ajeet singh <[email-masked]>
Cc: admin <[email-masked]>
Date: Fri, 28 Aug 2015 17:23:16 +0530 (IST)

Hi Ajeet, 

for the first sort of issues- Lina yesterday mentioned that we can ask members to send us a screenshot (if applicable) or details of the error so that they can can forward it to IT. 

rest i will check with her. 

these are only a 3 questions. you don't have any other doubts? Also, can you please share a brief report everyday of your audits of TPS with me and saurabh? as discussed, we must audit all chats, emails and calls. I think that will also help us come up with more questions doubts. 

regards, 
deeksha 

From: "ajeet singh" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, August 27, 2015 9:30:17 PM 
Subject: TPS Clarifications 

Hi, 

1) In case of technical issues, e.g. submitting the payment, the order is not placed, what are the troubleshooting guides/response that needs to be sent to the customer and where do we escalate? 

2) URL for where we can check status for 1Direct orders? 

3) issue - member ID 1380117779 - status in Admin shows approved, but ID# does not match 

Regards, 
Ajeet Singh