Subject: TPS feedback
From: Deeksha Dadu <[email-masked]>
To: ajeet singh <[email-masked]>, "Kartik p . rao" <[email-masked]>, Julie Ann Custodio <[email-masked]>, Ann Bernadette Tingson <[email-masked]>
Cc: admin <[email-masked]>
Date: Tue, 25 Aug 2015 20:22:02 +0530 (IST)

Hi all, 

Please see the message below from Lina. She was referring to ticket #1632. This is a basic issue and we should not have received a complaint about this in the first place. Can we please avoid these basic mistakes here? 

"Please remind agents that when member requested for us to change the name on an account, the member has to upload their ID first. We need to verify the information, and then change the name if it's not completely different. Thank you." 

thanks 

regards, 
deeksha