Subject: updates for TPS- important
From: Deeksha Dadu <[email-masked]>
To: Ann Bernadette Tingson <[email-masked]>, "Kartik p . rao" <[email-masked]>, Julie Ann Custodio <[email-masked]>
Cc: ajeet singh <[email-masked]>, subir <[email-masked]>, admin <[email-masked]>
Date: Sat, 15 Aug 2015 01:33:05 +0530 (IST)

1. Incoming calls need to be answered in a unify way. Such as: thank you for calling TPS support, this is (name) how may I help you. After answering the question, we can say: is there anything else we can help you with today. If not, then maybe say: Have a nice day. also, please DO NOT answer the call with hello and wait for the customer to say hello before greeting. you need to start with greeting, not 'hello'. 

2. Please be aware that we are not authorized to change the email address for member. They will have to login back office and reset their email. 

3. regarding Julie's question- Can we process the cancellation or orders? Lina's Answer- "All orders are final. Customer will just have to return the item once received. Still waiting on explanation of refund policy. Mr. Regier, US marketing director, said he will give a online training for support team some time towards the end of next week. So hopefully we can get more info by then." 

If any questions, please let me know.