Subject: Your Quality issues- serious
From: Deeksha Dadu <[email-masked]>
To: Binod Joshi <[email-masked]>
Cc: admin <[email-masked]>
Date: Wed, 15 Oct 2014 16:21:51 +0530 (IST)

Binod,

Your quality issues are actually increasing by the day. This is very concerning and is absolutely unacceptable. You must come and meet me in person with an explanation for these. you were given a hike in hope that you will keep up the good work but you are doing absolutely the contrary. i have observed some other disciplinary issues with you as well at night. come and meet me in person.

LTK12182045401471X – Bryce – This Member has not Spun the Wheel one time during her Membership.  You should not have told her she was exceeding her maximum number of Spins.   I have logged into this Member’s account and have verified that she is earning Spins and is not using them.  She is absolutely not reading the article you gave her or checking the Surveys page.

LTK12182045337683X/ LTK12182045337397X – Rod/Bryce – None of the things this Member is saying match the current monthly Sweepstakes, or last month’s Sweepstakes.  We do not offer a $10 prize.  We do not currently require an affidavit to claim a prize.  We do not have a fax number of 888-543-4037.  All of this should make it reasonably obvious that the “sweepstakes” the Member is asking us about is not our InboxDollars Monthly Sweepstakes.
Instead of attempting to inform the Member of this, or even asking for the details of where he saw the prize amount, how he was informed that he won, where he got the fax number or any information that would help us to figure out why he thinks he won a sweepstakes through us, you repeated blatantly obvious details about how a Member can earn Sweepstakes until the Member was too angry to answer any of your questions.  This is unacceptable – you should have at least attempted to gather information about why he thinks he won.

LTK12182045326960X/LTK12182045314926X/ LTK12182045303402X – Denvy/Bryce – We provided VERY specific notes on how to handle this Member in his Member Notes.  Failing to read these notes and follow these instructions is not acceptable.