Subject: PKR additional staffing at night
From: Deeksha Dadu <[email-masked]>
To: M ramananda <[email-masked]>
Cc: admin <[email-masked]>
Date: Tue, 14 Oct 2014 15:34:38 +0530 (IST)

As discussed, 

PKR needs additional staffing for this week. They need 3 logins at night the rest of the week, especially until Friday. Considering that, we will have to cancel Rama's second off for this week (let us give that to him next week if feasible)  and send Himanshu at night for Wednesday and Thursday (9pm-6am). Also, we will need to make sure that the morning and afternoon agents take their maximum break while there is an overlap. When there is no back up, they must restrict it to under 10 minutes. At night also, agents must limit their breaks to under 30 minutes total. Agents need to compromise for this week as the flow at night is really high given the new software release. 

Please do explain this to all the agents in person and make sure that the instructions are followed.