Subject: Blx feedback - LTK1221601814013X
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 2 Oct 2014 17:22:34 +0530 (IST)

LTK1221601814013X -Cx contacted you over chat on October 1, 2014  and escalated to IT. 

Whereas, same issue ws escalated on September 30, 2014 under LTK1221601811613X. 

Just because you did not check history, you ended with a dup ticket to IT, which is again very sensitive- can lead to complaint from client direct. 

I need to know why basic step is not followed despite reminders, instructions etc... 

Regards 
Subir