Subject: Shipment over 30 days in Unknown
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 30 Sep 2014 22:01:13 +0530 (IST)

Hello Guys, 

Please see update below from L3. 

If the shipment is over 30 days (storage fee applied) and lying in Unknown suite, after you transfer to Cx account, please request to waive the storage fee, as otherwise, the Hub team will dispose it after 3 months as they will consider it from day 1 when it was delivered to Hub. 

If anyone is not clear, shout! 

Hello team, 

LTK1221601667835X 

Shipment received 29 th of May in the unknown Suite due to missing Suite number. Customer contacted us on August, 19 th and we managed to locate the shipment and move it to her account. However, we didn’t waive storage and although the customer specifically asked for it, we guaranteed that: 

But when the customer decided to release it, it was already gone (LTK1221601777698X) 

We will refund the customer since we guaranteed she could wait for her other shipments. For future cases, please remember that we need to waive the storage fees when we move a shipment from the unknown so that the storage is correctly applied. 

Thank you 
Julia&Ljubica