Subject: Dietary supplement to SA
From: Subir Chakma <[email-masked]>
To: Khubrooh Siddiqui <[email-masked]>, Iftekhar Ahmed <[email-masked]>, Rizwan Asad <[email-masked]>, "Obaidullah B. Abu Baker" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Subir Chakma <[email-masked]>, Akhil
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 29 Sep 2014 19:49:48 +0530 (IST)

Hello All, 

Please understand the update carefully. This applies to all the shipments currently in Cx account, or future shipments. Any confusion, do let me know. 

 - Dietary shipment to SA is restricted. It requires SFDA permit. Customs may require it during clearance, and it is Cx responsibility to take care of it. Borderlinx will not be responsible if Cx is not able to provide such document when shipment is held at customs. 

- All dietary shipments will be marked PG on arrival. 

- Inform the Cx of the facts given in CR, and if he take full responsibility we will release the shipment. 

- Escalate to L3 to change status to OK, and NOT Hub. 

CR updated for you. 

PROHIBITED GOODS 

Dietary shipment restricted to Saudi Arabia 

Please be advised that import of dietary supplements to your country require a special permit/license from Saudi Food & Drug Authority (SFDA)  and the customer is responsible to submit the documents directly. Borderlinx will not be responsible incase the shipment is seized or held at customs. 

Please accept full responsibility and we will be glad to release the dietary shipment for you. 

Hello Subir,  

We have asked IT to change this prohibition to warning and it is done now.  

Dietary supplement require a permit from the Saudi Food & Drug Authority ( SFDA) / Shipment will be held for 20 days from date of arrival awaiting permit from the customer. After 20 days, 
shipment is subject to abandonment/Disposal. 

We are also checking if this note can be added in customers accounts. Once this is done we will inform you.  
For now can you please advise customers that permit from Saudi Food and Drug Authority (SFDA) is required in order to clear shipments, and see if they are able to provide this permit to SA customs?  If they can, we will change status of shipments so they can release it.   

Thank you,  
Ljubica