Subject: PKR complaint
From: Deeksha Dadu <[email-masked]>
To: M ramananda <[email-masked]>, prem <[email-masked]>, Rahul Kumar <[email-masked]>, Himanshu Bisht <[email-masked]>, Akhil Aggarwal <[email-masked]>, romesh <[email-masked]>, emelyn <[email-masked]>
Cc: admin <[email-masked]>, akhil <[email-masked]>
Date: Sat, 27 Sep 2014 19:42:47 +0530 (IST)

All of you have been reminded several times not to use smile in chats then who did this and why? Please take this as a last warning- i need the chats to be extremely professional which means - no smile or any other casual expression or language in chats, no getting rude or sarcastic with the customer, never ending the chat without clearly asking the customer 'is there anything else..' and getting a clear no for the answer. Hope I would not have to remind any of you again. 

Hi there,
 
Can you please point out, for the hundredth time, that we do not want to use smiles with customers in chat?
 
Thanks,
 
Diego