Subject: LTK1221601771396X escalate to correct queue
From: Subir Chakma <[email-masked]>
To: Vivian Guo <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 23 Sep 2014 20:10:34 +0530 (IST)

Hello Vivian, 

Your below note is completely confusing and wrong. You instructed IT to remove the Damaged item, and update shipment. 

How can IT team dispose damaged item? 

Hub just advised that they can not remove the damage item information and not the item  from the system, which needs to be done by IT. 

Hello, 

The  case below was escalated to IT. 

Please escalate to Ops, as there is nothing IT can do 

Regards, 
Katerina 

RE: LTK1221601771396X 
"Borderlinx Customer Support (EN-L1)" 
To: <[email-masked]> 
From: "Borderlinx Customer Support (EN-L1)" <[email-masked]> 
YOUR MESSAGE FOR IT HERE: 

Hello IT, 

- Suite number : 0805-7985; shipment id-2617221 

- Issue: The shipment was received damaged. Customer requests to only dispose of the broken goods. Then he can release the rest items. 

- What needs to be done:Please dispose of the broken goods and change shipment status from DM to IN. 

Regards, 

Katerina Mousia 
Customer Service Manager 
Hello, 

The  case below was escalated to IT. 

Please escalate to Ops, as there is nothing IT can do 

Regards, 
Katerina 

RE: LTK1221601771396X 
"Borderlinx Customer Support (EN-L1)" 
To: <[email-masked]> 
From: "Borderlinx Customer Support (EN-L1)" <[email-masked]> 
YOUR MESSAGE FOR IT HERE: 

Hello IT, 

- Suite number : 0805-7985; shipment id-2617221 

- Issue: The shipment was received damaged. Customer requests to only dispose of the broken goods. Then he can release the rest items. 

- What needs to be done:Please dispose of the broken goods and change shipment status from DM to IN. 

Regards, 

Katerina Mousia 
Customer Service Manager