Subject: Re: Need clarification
From: Deeksha Dadu <[email-masked]>
To: Devendra Madan <[email-masked]>
Cc: akhil <[email-masked]>, admin <[email-masked]>
Date: Mon, 22 Sep 2014 20:11:16 +0530 (IST)

This is the explanation. it is working as confirmed by Bidyut. though i have asked him to circulate it to everyone. if he does not do it, please  explain this to everyone.

We have a new feature available on the drop down that shows “error”.  So if an agent enters in the credit incorrectly they can then select the credit line by selecting the Status (it’s underlined) and reopen to then select ERROR feature. 
 
This feature should be available for the agents but I will check with our tech team and make sure the new ‘view” is there.  This will resolve the issue of agents having to flag all these incorrect entries as escalation tickets.   On average we see about 2-4 of these errors per day which over time can add up on our escalation ticket volume.
----- Original Message -----
From: "Devendra Madan" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>
Sent: Monday, September 22, 2014 3:46:17 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Need clarification

Dear Mam, 

Training Tickets 

From: Andrew Alsdurf 

Date: Fri, 19 Sep 2014 at 3:39am 
LTK12182045059380X /LTK12182045057272X – If you add a credit incorrectly, do not re-enter credit. Instead, change it from “Pending” to “Error”. 

Bi-Weekly Newsletter: 6/14/2013 

From: Andrew Alsdurf 

Date: Fri, 14 Jun 2013 at 10:20pm 

Notification of Errors with Manual Credits: 
If you make an error entering a manual credit, always re-enter it correctly. In addition, it is helpful for me if you escalate the ticket with a note explaining what happened. This allows me to deny the wrong credit and approve the correct one, without having to investigate or enter correct credit. 
You have been doing a really great job of this in the last week, so keep up the great work! 

Regards 
Devendra Madan